Reservations & Restaurant Host

Belongil Group; Byron Bay; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Staff discounts across The Belongil

Experience across multiple venues

Job summary

Belongil Group in Byron Bay is seeking a Guest Services teammate for a unique role that blends restaurant reservations with front‑of‑house hosting. You’ll support guests from first inquiry through arrival at our world‑class venue, across our Byron Bay office and The Belongil precinct.

We tailor the position to your strengths—more hosting shifts, more office-based reservations, or a balanced mix. Experience with SevenRooms is highly regarded and essential, and you’ll join a team focused on

Qualifications

• Must have strong people skills and a passion for great guest experiences.
• Organised and detail‑oriented with ability to manage multiple tasks.
• Hospitality background with customer service focus is preferred.

Responsibilities

• Manage reservations via phone and email; handle inquiries and bookings.
• Assist with bookings, special requests and celebrations.
• Maintain accurate reservation systems and guest profiles.

Skills

People skills

Attention to detail

Hospitality passion

Tools

SevenRooms

Job description

Join the Guest Services team at one of Byron Bay’s most exciting new hospitality precincts in a unique role combining restaurant reservations with front-of-house hosting.

Working across our Byron Bay office and The Belongil precinct, you’ll look after our guests from their first enquiry through to their arrival at our world class venue.

Make the role your own! We can tailor the position around your strengths and what you love most about hospitality. Prefer the buzz of the floor and welcoming guests? We can give you more hosting shifts. Love staying organised and keeping reservations running smoothly? Enjoy more office-based shifts. Or, if you want the best of both worlds, a genuine mix of both.

Join the Guest Services team at one of Byron Bay’s most exciting new hospitality precincts in a unique role combining restaurant reservations with front-of-house hosting.

Working across our Byron Bay office and The Belongil precinct, you’ll look after our guests from their first enquiry through to their arrival at our world class venue.

Make the role your own! We can tailor the position around your strengths and what you love most about hospitality. Prefer the buzz of the floor and welcoming guests? We can give you more hosting shifts. Love staying organised and keeping reservations running smoothly? Enjoy more office-based shifts. Or, if you want the best of both worlds, a genuine mix of both.

What you'll be doing

• Managing reservations, phone and email enquiries;

• Assisting with bookings, special requests and celebrations;

• Maintaining accurate reservation systems and guest profiles;

• Welcoming guests and managing arrivals across our restaurants;

• Identifying returning guests, VIPs and opportunities to personalise their experience;

• Working closely with restaurant teams to create a seamless guest journey.

Who we're looking for

You might come from reservations, reception, concierge, restaurant hosting or front-of-house hospitality, but what matters most is your people skills, attention to detail and passion for creating great guest experiences.

You’re warm, confident and organised, with the ability to make guests feel genuinely welcomed while keeping everything running smoothly behind the scenes.

You’ll bring:

• A sharp eye for detail and a naturally organised approach;

• Excellent written and verbal communication skills;

• A calm, confident attitude when things get busy;

• Previous hospitality, reservations or guest services experience;

• Experience with SevenRooms is highly regarded, but definitely essential.

What you'll get

• Staff discounts across The Belongil;

• Experience across all of our venues: Kiosk, Belongil Bistro, Feu and Blind Tiger;

• The opportunity to develop across both reservations and restaurant operations.

If you love hospitality, enjoy creating memorable guest experiences and want a role with variety, we’d love to hear from you.

Apply with your CV and a short introduction telling us about yourself, your hospitality experience and whether you’re most interested in reservations, hosting or a combination of both.

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