Front Office Receptionist

AccorHotel; City Of Busselton; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Learn your Way Academy

Typsy platforms

Discounted accommodation

Employee Assistance Program

Job summary

Accor is seeking a Front Office/Reception (full-time, part-time, or casual) team member for Bayview Geographe Resort in Busselton, WA. Rotate shifts 06:30am–7:00pm, 7 days a week.

Responsibilities include welcoming guests, handling reservations, and ensuring smooth check-in/check-out, with opportunities to assist Housekeeping as required. Ideal candidates have hospitality experience, strong customer service, and good communication skills.

Qualifications

• Previous experience in an accommodation venue in Front Office Reception or Housekeeping preferred.
• Intermediate experience in Microsoft Office (Word, Excel & Outlook).
• High integrity and professional approach to work.
• Availability to work variety of shifts, including weekends/public holidays.
• Customer service oriented with a passion for delivering high levels of service.
• Strong communication and organisational skills.
• Current police clearance or willingness to obtain one.
• Reliable transport due to location.

Responsibilities

• Welcome guests in a warm, friendly manner.
• Handle accommodation inquiries and process reservations.
• Ensure smooth check-in and check-out experience.
• Deliver high level of professional customer service and guest satisfaction.
• Handle guest complaints effectively and courteously.
• Assist with guest requirements to enhance their stay.
• Ensure front office/reception runs smoothly with team cooperation.
• Provide assistance in Housekeeping when needed.

Skills

Customer service

Communication

Organisational skills

Shift flexibility

Tools

Microsoft Word

Excel

Outlook

Job description

Why Work for Accor?
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.

Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move.

Our Hotel

Located just minutes from Busselton’s town centre and nestled on 27 acres of peaceful beachfront land, Bayview Geographe Resort provides an ideal coastal retreat along the shores of Geographe Bay. Offering direct access to the beach and a variety of accommodation options—from studios to 1, 2, and 3 bedroom villas it’s a popular choice for families and holidaymakers discovering the beauty of Western Australia’s southwest.

We are a fun, friendly and inclusive team. We pride ourselves in putting our team members first, always looking for ways to recognise their hard work and offer opportunities for ongoing training as well as career progression.

Job Description

This is a perfect position for someone who loves customer service, enjoys variety in their working day and likes to work as part of a team, but is also comfortable to work unsupervised when required.
The Front Office team form part of our Operations Department, meaning not only will you be trained in Front Office Reception, but also in Reservations. This will ensure you are able to efficiently cover all areas related to your position, whilst developing great transferable hospitality skills!

We have the opportunity to fill this vacancy with a new Full-Time, Part-Time, or Casual team member. As we are a hospitality venue, you will be required to work a Rotating Roster with shifts between 06:30am and 7:00pm, 7 days a week.
Key Responsibilities:

• Welcome Guests to the Resort in a warm and friendly manner.
• Handle accommodation inquiries & process reservations.
• Perform and ensure a smooth check-in & check-out experience.
• Deliver a high level of professional and friendly customer service that will enhance guest satisfaction.
• Display a solid customer service approach and deal efficiently with complaints.
• Assist with specific guest requirements to enhance their stay.
• Ensure all aspects of front office / reception run smoothly and effectively.
• Provide assistance in Housekeeping when required.

Qualifications

• Previous experience working in an accommodation venue in a Front Office Reception or Housekeeping role is desireable.
• Intermediate experience in Microsoft Office (Word, Excel & Outlook).
• Strong personal integrity
• Availability to work a variety of shifts, including weekends and public holidays.
• Customer service focused with a passion for delivering high levels of service.
• A high level of communication and organisational skills.
• Ability to provide a current police clearance or be willing to obtain one.
• Due to the location of the resort and lack of public transport, a reliable mode of transportationis advisable.

Additional Information

Benefits/ What's in it for you?

• Learning programs through our “Learn your Way” Academy & Typsy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face-to-face)
• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Mental health and well-being support initiatives, including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!
The Bayview Geographe Resort is an unbranded property Managed by Accor.
Only candidates with current and ongoing Australian work Rights will be considered.
Must be willing to undergo a police check.