Guest-Obsessed Shift Leader: Training & Service Excellence

Hungry Jacks; Nowra; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression

Staff discounts

Nationally accredited qualifications

Job summary

Hungry Jack’s is seeking a dynamic trainer and coach to lead, develop and motivate crew-level staff in our Nowra restaurant. You will model guest-obsessed service, guide shifts, and implement safety standards while promoting a culture of accountability and growth.

Responsibilities include coaching team members, delivering on-the-job training, and supporting sales through exceptional service and suggestive selling. Join a brand that values People Power and a 100% Guest Obsessed mindset.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring.
• Guest-obsessed mindset with commitment to exceptional service.
• High energy with a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Mentoring

Training delivery

Guest service

Safety compliance

Job description

Hungry Jack’s is seeking a dynamic trainer and coach to lead, develop and motivate crew-level staff in our Nowra restaurant. You will model guest-obsessed service, guide shifts, and implement safety standards while promoting a culture of accountability and growth.

Responsibilities include coaching team members, delivering on-the-job training, and supporting sales through exceptional service and suggestive selling. Join a brand that values People Power and a 100% Guest Obsessed mindset.