Guest-Obsessed Shift Leader

Hungry Jack'S; Port Macquarie; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Clear career pathways

Staff discounts (Jack's Jackpot)

Nationally accredited qualifications

Job summary

Hungry Jack's in Port Macquarie is seeking a trainer and mentor to lead crew, coach and drive our guest-obsessed service culture. Reporting to the Restaurant Manager, you will model safety, provide coaching, and help develop team members across shifts.

You will deliver on-the-job training, support sales through great service, and participate in national marketing initiatives to enhance the guest experience. A high-energy mindset and commitment to inclusion are essential.

Qualifications

• Experience in retail or hospitality leadership roles.
• Passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Training & coaching

Leadership

Guest service mindset

Values alignment

Job description

Hungry Jack's in Port Macquarie is seeking a trainer and mentor to lead crew, coach and drive our guest-obsessed service culture. Reporting to the Restaurant Manager, you will model safety, provide coaching, and help develop team members across shifts.

You will deliver on-the-job training, support sales through great service, and participate in national marketing initiatives to enhance the guest experience. A high-energy mindset and commitment to inclusion are essential.