Guest-Obsessed Shift Lead & Coach

Hungry Jacks; Bomaderry; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

On-the-job training to develop your领导力

Extensive leadership and succession培训

Clear career pathways for promotion

Competitive pay and penalty rates

Staff discounts through Jackpot

Nationally accredited qualifications

Job summary

Hungry Jack's in Bomaderry is seeking a proactive trainer to mentor crew members and elevate guest service. Reporting to the Restaurant Manager, you will lead shifts, coach staff, and model our values every day.

You will have on-the-job training, career development pathways, and the chance to complete nationally accredited qualifications in retail and hospitality as part of your role. Join a team that values Guest Obsessed service, People Power, and growth.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Training

Guest service

High energy

Job description

Hungry Jack's in Bomaderry is seeking a proactive trainer to mentor crew members and elevate guest service. Reporting to the Restaurant Manager, you will lead shifts, coach staff, and model our values every day.

You will have on-the-job training, career development pathways, and the chance to complete nationally accredited qualifications in retail and hospitality as part of your role. Join a team that values Guest Obsessed service, People Power, and growth.