Guest-Obsessed Shift Lead & Training Coach

Hungry Jack'S; Armidale; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression

Competitive pay and penalties

Staff discounts (Jackpot)

Nationally accredited qualifications

Job summary

Hungry Jack's in Armidale, NSW, is seeking a restaurant trainer/coach to develop crew capability and guest service excellence. Reporting to the Restaurant Manager, you will mentor team members, lead shifts, and uphold safety and operational standards across the store.

You will deliver on-the-job and formal leadership training, support sales through strong service, and contribute to a culture of inclusivity. This role offers clear progression across Hungry Jack's restaurant network.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Retail/hospitality experience

Training and coaching

Guest-centric service

High energy

Job description

Hungry Jack's in Armidale, NSW, is seeking a restaurant trainer/coach to develop crew capability and guest service excellence. Reporting to the Restaurant Manager, you will mentor team members, lead shifts, and uphold safety and operational standards across the store.

You will deliver on-the-job and formal leadership training, support sales through strong service, and contribute to a culture of inclusivity. This role offers clear progression across Hungry Jack's restaurant network.