Guest Experience Supervisor - Front Office

Hampshire Property Group; Geelong; On-site; AUD 65,000 - 85,000; Full time

Job summary

Geelong Holiday Park, part of Hampshire Property Group, seeks a Front Office Supervisor to oversee reception, reservations, and administration, ensuring guest and resident satisfaction at a busy riverside park.

You will lead the front office team, manage enquiries, and support the Park Manager with rostering, payroll support, and reporting, while maintaining POS and data entry accuracy in a hands-on role.

Qualifications

• Prior hospitality, tourism, or accommodation experience.
• Strong leadership and team-motivation skills.
• Excellent communication and customer-first mindset.

Responsibilities

• Oversee front office operations including reservations, arrivals and departures.
• Lead and support the reception team to deliver a high standard of service.
• Manage customer enquiries, feedback, and complaints professionally.
• Ensure daily reconciliations, cash handling, and data entry are accurate and timely.
• Assist the Park Manager with staff rostering, payroll support, reporting and supplies.
• Maintain communication with housekeeping and grounds staff to ensure smooth park operations.
• Uphold company policies, procedures, and workplace health & safety standards.

Skills

Leadership

Customer service

Booking systems

Cash handling

Staff rostering

Data entry

Interpersonal skills

Communication

Tools

Booking software

Accounting processes

Job description

Geelong Holiday Park, part of Hampshire Property Group, seeks a Front Office Supervisor to oversee reception, reservations, and administration, ensuring guest and resident satisfaction at a busy riverside park.

You will lead the front office team, manage enquiries, and support the Park Manager with rostering, payroll support, and reporting, while maintaining POS and data entry accuracy in a hands-on role.