Guest Experience Supervisor – Hospitality & Growth

LiveHire Limited; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Discounted accommodation

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group’s Discovery Parks – Adelaide Beach Front is seeking a Front Office Supervisor to be the welcoming face of the park. You will ensure guest satisfaction, manage check-ins/outs, and coordinate with housekeeping to keep accommodation ready.

You will lead front office staff, provide training, rostering, and performance feedback while delivering exceptional service in a fast-paced environment. Applications require a current driver’s licence.

Qualifications

• Front Office experience within hospitality is required.
• A genuine passion for delivering exceptional guest experiences is essential.
• Proficient computer skills including knowledge of RMS or a comparable Reservation Booking System.
• Outstanding communication and interpersonal skills are necessary.
• Ability to handle cash transactions accurately and confidently.
• Strong organisational skills and attention to detail.
• Flexible to work weekends, public holidays, and evenings.
• Current driver's licence is essential.

Responsibilities

• Deliver a consistently high standard of customer service that leaves guests smiling.
• Process seamless guest check-ins and check-outs.
• Accurately utilise the park booking system to manage reservations and accounts.
• Coordinate with the Housekeeping team to track accommodation readiness.
• Provide guests with information about the property and local areas of interest.
• Complete day-to-day office administration with precision and efficiency.
• Build and maintain excellent relationships with park teams, residents, and guests.
• Supervise front office staff, including training, rostering, and performance monitoring.

Skills

Front Office experience

Guest service excellence

Cash handling

Communication skills

Interpersonal skills

Weekend/public holiday/evening work

Driver's license

Tools

RMS

Job description

G’day Group’s Discovery Parks – Adelaide Beach Front is seeking a Front Office Supervisor to be the welcoming face of the park. You will ensure guest satisfaction, manage check-ins/outs, and coordinate with housekeeping to keep accommodation ready.

You will lead front office staff, provide training, rostering, and performance feedback while delivering exceptional service in a fast-paced environment. Applications require a current driver’s licence.