Front Office Supervisor-Geelong Holiday Park

Hampshire Property Group; Geelong; On-site; AUD 65,000 - 85,000; Full time

Job summary

Geelong Holiday Park, part of Hampshire Property Group, seeks a Front Office Supervisor to oversee reception, reservations, and administration, ensuring guest and resident satisfaction at a busy riverside park.

You will lead the front office team, manage enquiries, and support the Park Manager with rostering, payroll support, and reporting, while maintaining POS and data entry accuracy in a hands-on role.

Qualifications

• Prior hospitality, tourism, or accommodation experience.
• Strong leadership and team-motivation skills.
• Excellent communication and customer-first mindset.

Responsibilities

• Oversee front office operations including reservations, arrivals and departures.
• Lead and support the reception team to deliver a high standard of service.
• Manage customer enquiries, feedback, and complaints professionally.
• Ensure daily reconciliations, cash handling, and data entry are accurate and timely.
• Assist the Park Manager with staff rostering, payroll support, reporting and supplies.
• Maintain communication with housekeeping and grounds staff to ensure smooth park operations.
• Uphold company policies, procedures, and workplace health & safety standards.

Skills

Leadership

Customer service

Booking systems

Cash handling

Staff rostering

Data entry

Interpersonal skills

Communication

Tools

Booking software

Accounting processes

Job description

Are you ready to take the next step in your hospitality career while working in one of Victoria’s most picturesque riverside locations?

Geelong Holiday Park, nestled along the tranquil banks of the Barwon River in Geelong, offers guests the perfect blend of natural beauty, family-friendly facilities, and easy access to local attractions.

As part of Hampshire Property Group’s growing collection of holiday parks, Geelong Holiday Park is renowned for its welcoming atmosphere, pristine grounds, and exceptional guest service.

About Us

Hampshire Property Group is a family‑owned business operating residential land lease communities, holiday parks, and mixed‑use communities across Australia since 2006. Guided by our values – Respect, Accountability, Collaboration, Innovation, and Quality & Customer Focus – we’re committed to creating memorable experiences for guests and residents while ensuring sustainable, high‑quality operations.

Are you an experienced customer service leader with a passion for hospitality and tourism?

Geelong Holiday Park is seeking a dedicated Front Office Supervisor to join our team and play a key role in ensuring our guests and residents enjoy a seamless and memorable experience.

About the Role

As the Front Office Supervisor, you’ll support the Park Manager with the day‑to‑day operations of our busy holiday park. You’ll lead by example, ensuring the smooth running of our reception and administration functions, coordinating staff, and delivering outstanding service to our valued guests. This hands‑on role combines customer service, administration, and team leadership, with plenty of variety in your day.

Key Responsibilities

• Oversee front office operations including reservations, arrivals and departures
• Lead and support the reception team to deliver a high standard of service
• Manage customer enquiries, feedback, and complaints professionally
• Ensure daily reconciliations, cash handling, and data entry are accurate and timely
• Assist the Park Manager with staff rostering, payroll support, reporting and supplies
• Maintain communication with housekeeping and grounds staff to ensure smooth park operations
• Uphold company policies, procedures, and workplace health & safety standards

About You

We’re looking for a motivated and professional leader who brings:

• Previous experience in a similar hospitality, tourism or accommodation role (holiday parks, hotels, resorts, or similar)
• Strong leadership skills with the ability to support and motivate a team
• Excellent communication and interpersonal skills with a customer‑first mindset
• Strong computer literacy with booking/reservation systems and accounting processes
• Exceptional organisational skills and attention to detail
• A flexible, hands‑on attitude – willing to step in and help where needed

Why Join Us?

At Geelong Holiday Park, we pride ourselves on delivering exceptional guest experiences in a welcoming, family‑friendly environment. You’ll be part of a supportive team in a well‑regarded holiday destination, with the opportunity to grow your skills and contribute to the success of our park.