Guest Experience Lead - Front Desk & Reservations

Discovery Workstay; Queensland; Hybrid; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Discounted accommodation

Rewards partner discounts

Recognition awards

Employee Assistance Program

Internal promotions

Job summary

G'day Group is seeking a Front Office Receptionist to warmly welcome guests at our park in Queensland. You will manage check-ins/outs, reservations, and guest accounts using the RMS system while coordinating with housekeeping to ensure rooms are ready.

The role requires outstanding communication, a passion for guest satisfaction, and flexibility to work weekends and evenings. A valid driver’s licence is essential to support operations.

Qualifications

• Front office experience in hospitality required.
• Commitment to delivering exceptional guest experiences.
• Proficient with RMS or similar booking systems.
• Good communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Willingness to work weekends, public holidays and evenings.
• Current driver's licence essential.

Responsibilities

• Provide high standard of guest service.
• Process check-ins and check-outs.
• Use RMS to make reservations and manage accounts.
• Coordinate with Housekeeping on readiness.
• Provide local area information to guests.
• Handle day-to-day office administration.
• Maintain relationships with park teams, residents and guests.

Skills

Front Office Experience

Guest Experience Focus

Excellent Communication

Cash Handling

Organizational Skills

Positive Attitude

Weekend & Evenings Flexibility

Driver's Licence

Tools

RMS Booking System

Job description

G'day Group is seeking a Front Office Receptionist to warmly welcome guests at our park in Queensland. You will manage check-ins/outs, reservations, and guest accounts using the RMS system while coordinating with housekeeping to ensure rooms are ready.

The role requires outstanding communication, a passion for guest satisfaction, and flexibility to work weekends and evenings. A valid driver’s licence is essential to support operations.