Front Office Supervisor

Discovery Parks; Renmark; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Powered site

Discounted accommodation at 300+ parks

G'day Rewards discounts

Service recognition awards

Employee Assistance Program

Career development opportunities

Job summary

Discovery Parks Renmark Riverfront is seeking an enthusiastic Front Office Supervisor to be the welcoming face of our park in Renmark, SA. You will thrive in a fast-paced environment, delivering exceptional guest experiences and guiding front desk staff.

Join Australia’s largest park network and contribute to outstanding guest service, efficient reservations, and a positive team culture. This role requires flexibility for weekends and evenings, and a valid driver’s licence.

Qualifications

• Previous Front Office experience in hospitality.
• Excellent guest service and interpersonal skills.
• Proficient with RMS or similar booking systems.
• Cash handling accuracy and integrity.
• Strong communication and organisational abilities.

Responsibilities

• Deliver consistently high guest service and welcome guests.
• Process smooth check-ins and check-outs efficiently.
• Use the booking system to manage reservations and accounts.
• Coordinate with Housekeeping to ensure readiness of vacancies.
• Provide guests with information about the property and local area.
• Handle day-to-day office administration with precision.
• Lead, train, roster, and monitor the front office team.

Skills

Front office experience

Customer service

RMS / booking system

Cash handling

Communication skills

Team supervision

Driver's licence

Tools

RMS

Job description

• Opportunity to join a fun, talented team with an industry leader
• Join Australia's largest park network offering staff discounts and development opportunities
• Enjoy discounts across the 300+ G'day Group network of holiday parks

About Us

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts, and the loyalty program G'day Rewards. Employing more than 2,000 people Australia-wide, G'day Group is the largest park network in the country — and we're on the lookout for passionate people to help us deliver extraordinary guest experiences.

Discovery Parks – Renmark Riverfront

Discovery Parks – Renmark Riverfront is nestled along the breathtaking Murray River in South Australia. With nearly a kilometre of stunning river frontage, lush grounds, and world-class facilities — including a resort pool, waterpark, and playgrounds — this is your chance to be part of something truly special in one of Australia's most beautiful outdoor settings.

The Role

We are seeking enthusiastic Front Office Supervisors to be the warm, welcoming face of our park. If you thrive in a fast-paced environment and love making people feel at home, this role was made for you.

Duties

• Delivering a consistently high standard of customer service that leaves guests smiling
• Processing seamless guest check-ins and check-outs
• Accurately utilising the park booking system to manage reservations and accounts
• Coordinating with the Housekeeping team to track accommodation readiness
• Providing guests with helpful information about the property and local areas of interest
• Completing day-to-day office administration with precision and efficiency
• Building and maintaining excellent relationships with park teams, residents, and guests
• Supervising front office staff, including training, rostering, and performance monitoring

What We Look For

• Previous Front Office experience within the hospitality industry
• A genuine passion for delivering exceptional guest experiences
• Proficient computer skills, including knowledge of RMS or a comparable Reservation Booking System
• Outstanding communication and interpersonal skills
• The ability to handle cash transactions accurately and confidently
• Strong organisational skills and a sharp eye for detail
• An enthusiastic, can-do attitude that energises those around you
• Flexibility to work weekends, public holidays, and evenings as required
• A current driver's licence (essential)

Benefits to You

• Powered site can be provided
• Discounted accommodation at over 300 G'day Group holiday parks nationally
• Exclusive discounts with our G'day Rewards Partners
• Service recognition awards to celebrate your dedication
• Access to our Employee Assistance Program for your wellbeing
• Real internal promotion pathways and career development opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks, including lifting up to 20kg, kneeling and squatting, as well as handling chemicals and utilising machinery.

The G'day Group is proud to be committed to Environmental, Social and Governance (ESG) principles — fostering a safe, respectful, and inclusive workplace, giving back to the communities we operate in, and protecting our beautiful environment for generations to come.