Guest Experience Supervisor - Executive Lounge

Sydney Local Health District; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Team-spirited co-workers

Encouraging leadership

Discounted room rates on hotels

Discount on food and beverages

Recognition programs

Wellbeing & mindfulness programs

Job summary

Marriott International is seeking a Guest Relations Supervisor for the Executive Lounge in Sydney. You will respond to guest inquiries, manage reservations, and provide detailed information about hotel amenities and local activities.

The role requires a warm, professional demeanor, strong communication, and a passion for service. RSA NSW certification and prior guest relations experience are advantageous.

Qualifications

• Genuine warm and welcoming demeanour.
• Personable communication skills.
• Motivation to deliver exceptional service.
• Passion for the hospitality industry.
• New South Wales RSA certification.
• Prior experience in a similar role.

Responsibilities

• Respond to guest questions and follow up to ensure needs are met.
• Take and confirm reservations and cancellations.
• Provide information on amenities, services, and local areas.
• Arrange special services (spa, transport, entertainment) as requested.
• Collaborate with management to improve department performance.
• Ensure tasks are completed on time and to quality standards.
• Maintain professional appearance and protect guest privacy.

Skills

Warm demeanor

Communication skills

Motivation

Passion for service

RSA NSW

Prior experience

Job description

Marriott International is seeking a Guest Relations Supervisor for the Executive Lounge in Sydney. You will respond to guest inquiries, manage reservations, and provide detailed information about hotel amenities and local activities.

The role requires a warm, professional demeanor, strong communication, and a passion for service. RSA NSW certification and prior guest relations experience are advantageous.