Lead Production Supervisor — 2-Year Ftc, Gmp/Quality Focus

Fuse Recruitment; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted hotel rates

Employee recognition programs

Wellbeing programs

Leadership development

Team-spirited colleagues

Food & beverage discounts

Job summary

Marriott International in Sydney is seeking a Guest Relations Supervisor for the Executive Lounge. You will respond to guest inquiries, confirm bookings, and provide detailed information on amenities and local activities. A proactive host with a service mindset is essential.

Responsibilities include coordinating special requests, maintaining standards, and collaborating with management to drive guest satisfaction. RSA may be required; a strong hospitality background is preferred.

Qualifications

• Must have a genuinely warm and welcoming demeanour.
• Excellent communication and interpersonal skills.
• Passion for delivering outstanding guest service.
• Experience in a similar guest services role an advantage.
• New South Wales Responsible Service of Alcohol (RSA) certification.

Responsibilities

• Respond to guest questions and follow up to ensure satisfaction.
• Take and confirm reservations and cancellations.
• Provide information on property amenities, services, and local area activities.
• Arrange special services or requests by coordinating with appropriate providers.
• Collaborate with management to improve department performance and standards.
• Ensure tasks are completed on time with quality and discretion.

Skills

Warm demeanour

People skills

Customer service

Hospitality mindset

Prior guest services

Job description

Guest Relations Supervisor (Executive Lounge)

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 30 Pitt Street, Sydney New S 2000, Australia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**What we ask of you:**
+ A genuinely warm & welcoming demeanour.
+ Personable communication skills.
+ Energising motivation - its infectious - no job is too big or too small.
+ A passion for the industry, a want to be the best in service.
+ New South Wales Responsible Service of Alcohol.
+ Prior experience in a similar role
**POSITION SUMMARY**
+ Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
+ Take and confirm reservations and cancellations.
+ Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
+ Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
+ Contact appropriate individual or department as necessary to resolve guest requests.
+ Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
+ Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
+ Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
+ Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
+ Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
+ Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
+ Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
**Perks, Rewards, Motivations**
+ Team-spirited co-workers
+ Encouraging leadership
+ Discounted room rates on hotels worldwide
+ Discount on food and beverages at participating Marriott International hotels worldwide
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy

Guest Relations Supervisor (Executive Lounge): Details

• Energising motivation - its infectious - no job is too big or too small.
• A passion for the industry, a want to be the best in service.
• New South Wales Responsible Service of Alcohol.
• Prior experience in a similar role