Executive Lounge Guest Relations Lead

Fuse Recruitment; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted hotel rates

Employee recognition programs

Wellbeing programs

Leadership development

Team-spirited colleagues

Food & beverage discounts

Job summary

Marriott International in Sydney is seeking a Guest Relations Supervisor for the Executive Lounge. You will respond to guest inquiries, confirm bookings, and provide detailed information on amenities and local activities. A proactive host with a service mindset is essential.

Responsibilities include coordinating special requests, maintaining standards, and collaborating with management to drive guest satisfaction. RSA may be required; a strong hospitality background is preferred.

Qualifications

• Must have a genuinely warm and welcoming demeanour.
• Excellent communication and interpersonal skills.
• Passion for delivering outstanding guest service.
• Experience in a similar guest services role an advantage.
• New South Wales Responsible Service of Alcohol (RSA) certification.

Responsibilities

• Respond to guest questions and follow up to ensure satisfaction.
• Take and confirm reservations and cancellations.
• Provide information on property amenities, services, and local area activities.
• Arrange special services or requests by coordinating with appropriate providers.
• Collaborate with management to improve department performance and standards.
• Ensure tasks are completed on time with quality and discretion.

Skills

Warm demeanour

People skills

Customer service

Hospitality mindset

Prior guest services

Job description

Marriott International in Sydney is seeking a Guest Relations Supervisor for the Executive Lounge. You will respond to guest inquiries, confirm bookings, and provide detailed information on amenities and local activities. A proactive host with a service mindset is essential.

Responsibilities include coordinating special requests, maintaining standards, and collaborating with management to drive guest satisfaction. RSA may be required; a strong hospitality background is preferred.