Hospital Administrative Supervisor - Ed & Switchboard

Sydney Local Health District; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Team-spirited co-workers

Encouraging leadership

Discounted room rates on hotels

Discount on food and beverages

Recognition programs

Wellbeing & mindfulness programs

Job summary

Marriott International is seeking a Guest Relations Supervisor for the Executive Lounge in Sydney. You will respond to guest inquiries, manage reservations, and provide detailed information about hotel amenities and local activities.

The role requires a warm, professional demeanor, strong communication, and a passion for service. RSA NSW certification and prior guest relations experience are advantageous.

Qualifications

• Genuine warm and welcoming demeanour.
• Personable communication skills.
• Motivation to deliver exceptional service.
• Passion for the hospitality industry.
• New South Wales RSA certification.
• Prior experience in a similar role.

Responsibilities

• Respond to guest questions and follow up to ensure needs are met.
• Take and confirm reservations and cancellations.
• Provide information on amenities, services, and local areas.
• Arrange special services (spa, transport, entertainment) as requested.
• Collaborate with management to improve department performance.
• Ensure tasks are completed on time and to quality standards.
• Maintain professional appearance and protect guest privacy.

Skills

Warm demeanor

Communication skills

Motivation

Passion for service

RSA NSW

Prior experience

Job description

Guest Relations Supervisor (Executive Lounge)

• Job Number
• Job Category Rooms & Guest Services Operations
• Location 30 Pitt Street, Sydney New S 2000, Australia
• View on Map ( Full Time
• Located Remotely? N
• Position Type Non-Management
• What we ask of you:
  • A genuinely warm & welcoming demeanour.
  • Personable communication skills.
  • Energising motivation – its infectious – no job is too big or too small.
  • A passion for the industry, a want to be the best in service.
  • New South Wales Responsible Service of Alcohol.
  • Prior experience in a similar role.

POSITION SUMMARY

• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry‑out ideas and procedures, and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost‑savings.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Perks, Rewards, Motivations

• Team‑spirited co‑workers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All roles are covered by the Restaurant Industry Award. Applicants must have full working rights in Australia. RSA (NSW) required for all roles; Food Safety Supervisor certification required or supported for supervisory roles.