Guest Experience Expert — Flexible Hours & Staff Discounts

Sheraton Hotels & Resorts; Sydney; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Exclusive staff discounts on F&B and住宿

Life with the Works program — flexible

Training programs and development

Employee Assistance Program

Referral incentives

Diversity and inclusion

Job summary

Sheraton Hotels & Resorts in Sydney is seeking a Guest Experience Expert for a part-time role within our Rooms & Guest Services team. You will be the welcoming face for guests, know the local area, and tailor experiences to each guest’s needs.

Record and manage guest inquiries, assist with billing questions, and help secure future bookings through thoughtful service. Be part of Marriott's global network and grow your career with a brand that values belonging and quality hospitality.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings.

Skills

Guest experience

Customer service

Team player

Tools

OPERA PMS

Job description

Sheraton Hotels & Resorts in Sydney is seeking a Guest Experience Expert for a part-time role within our Rooms & Guest Services team. You will be the welcoming face for guests, know the local area, and tailor experiences to each guest’s needs.

Record and manage guest inquiries, assist with billing questions, and help secure future bookings through thoughtful service. Be part of Marriott's global network and grow your career with a brand that values belonging and quality hospitality.