Guest Services Specialist — Front Desk & Training

Contour Cosmetic Clinics; Sydney; Presencial; AUD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team-spirited co-workers

Encouraging leadership

Discounted room rates on hotels

Discount on food and beverages atMarri

Recognition programs

Wellbeing & mindfulness programs

Paid birthday leave

Training and development

Descripción de la vacante

Marriott International in Sydney, NSW is seeking an experienced Full Time Front Desk Receptionist to deliver exceptional hospitality at our property. You will welcome guests, manage reservations, and coordinate with housekeeping to ensure rooms are ready.

You will process payments, answer calls, handle inquiries, and maintain professional appearance in line with Marriott standards. Australian working rights and required certificates apply; this role emphasizes service and teamwork in a

Formación

• Experience in front desk or receptionist role is advantageous.
• Must be able to handle payments and guest inquiries with courtesy.
• Strong communication and interpersonal skills are essential.

Responsabilidades

• Process guest check-ins by confirming reservations, assigning rooms, and issuing keys.
• Handle payments including room charges, cash, checks, debit or credit.
• Process check-outs and resolve late/disputed charges.
• Answer and document guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to ensure room readiness for check-in.
• Explain parking procedures and coordinate bell/valet staff as needed.
• Provide guests with directions and information about the property and local area.
• Run daily reports and ensure accuracy of arrivals/departures.
• Complete cashiering and closing reports in the system.
• Balance cash, process bank drops, and comply with accounting specs.
• Follow safety, security, and company policies; maintain confidentiality.
• Greet guests, anticipate service needs, assist guests with disabilities, and show appreciation.

Conocimientos

Customer service

Communication skills

Professionalism

Attention to detail

Teamwork

Problem solving

Descripción del empleo

Marriott International in Sydney, NSW is seeking an experienced Full Time Front Desk Receptionist to deliver exceptional hospitality at our property. You will welcome guests, manage reservations, and coordinate with housekeeping to ensure rooms are ready.

You will process payments, answer calls, handle inquiries, and maintain professional appearance in line with Marriott standards. Australian working rights and required certificates apply; this role emphasizes service and teamwork in a