Executive Lounge Guest Relations Supervisor

39140; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team-spirited co-workers

Encouraging leadership

Discounted room rates on hotels world‑

Discount on food and beverages at JW/—

Recognition programs to keep you Motiv

Wellbeing & mindfulness programs

Job summary

Marriott International's JW Marriott is seeking a Guest Relations Supervisor for the Executive Lounge in Sydney. You will greet guests, manage reservations, coordinate services, and ensure high standards of hospitality across the department.

This role emphasizes teamwork, service excellence, and proactive guest engagement. Qualifications include a warm demeanor, strong communication, previous supervisory or guest services experience, and NSW Responsible Service of Alcohol compliance.

Qualifications

• A genuinely warm & welcoming demeanour.
• Personable communication skills.
• New South Wales Responsible Service of Alcohol.
• Prior experience in a similar role.

Responsibilities

• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Skills

Warm demeanor

Personable communication

Teamwork

Guest service orientation

Job description

Marriott International's JW Marriott is seeking a Guest Relations Supervisor for the Executive Lounge in Sydney. You will greet guests, manage reservations, coordinate services, and ensure high standards of hospitality across the department.

This role emphasizes teamwork, service excellence, and proactive guest engagement. Qualifications include a warm demeanor, strong communication, previous supervisory or guest services experience, and NSW Responsible Service of Alcohol compliance.