Guest Experience Specialist — Hotel Front Desk

Oaks-Hotels,-Resorts-; Cooma; On-site; AUD 42,000 - 62,000; Full time

Job summary

Oaks Lake Crackenback Resort in NSW, Australia, is seeking a full-time Guest Service Agent who thrives on delivering exceptional customer service. You will guide guests from check-in to check-out, share insights on local attractions, and create a welcoming, home-from-home experience with a positive energy.

Responsibilities include handling reservations via phone and email, managing room availability, assisting guests with requirements, and supporting front office operations to ensure smooth

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Responded to reservation and guest enquiries via phone and email, providing timely, professional, and customer-focused service while addressing booking-related questions and requests.
• Managed room inventory and availability, processed reservations and booking amendments, and maintained accurate reservation records to ensure optimal occupancy and efficient scheduling.
• Assisted guests with reservation enquiries and accommodation requirements, resolving booking issues promptly and ensuring a positive guest experience from initial enquiry through to arrival.
• Supported front office operations by providing administrative assistance and maintaining accurate reservation information to facilitate seamless guest arrivals and check-in processes.
• Provided administrative support to ensure accurate and efficient reservation management, including maintaining booking records, monitoring room availability, and supporting operational requirements within a fast-paced hospitality environment.

Job description

Oaks Lake Crackenback Resort in NSW, Australia, is seeking a full-time Guest Service Agent who thrives on delivering exceptional customer service. You will guide guests from check-in to check-out, share insights on local attractions, and create a welcoming, home-from-home experience with a positive energy.

Responsibilities include handling reservations via phone and email, managing room availability, assisting guests with requirements, and supporting front office operations to ensure smooth