Guest Experience Concierge – Hospitality Front Desk

Oaks-Hotels,-Resorts-; Crackenback; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Career Growth

Exclusive hotel deals

Global perks

Retail rewards

Wellness support

Job summary

Oaks Lake Crackenback Resort in NSW, Australia is seeking a Guest Service Agent dedicated to delivering warm, guest-focused hospitality. You will guide guests from check-in to local insights, ensuring a memorable stay with proactive service and a cheerful presence.

Successful candidates will have hospitality experience, strong communication, and a flexible schedule; weekend and holiday shifts are required. Join Minor Hotels’ global platform offering growth and exclusive staff benefits.

Qualifications

• Experience delivering high-quality service in a hotel, hospitality, or customer-facing setting.
• Strong verbal and written communication to ensure clear guest interactions.
• Consistent delivery of exceptional service with a proactive, positive attitude.
• Passionate about guest experience and resolving issues efficiently.
• Willingness to work weekends, public holidays, and variable shifts.

Responsibilities

• Respond to guest inquiries via phone and email with timely, professional service.
• Manage room inventory, reservations, and amendments for optimal occupancy.
• Assist guests with enquiries and requirements, ensuring smooth arrivals and check-in.
• Provide administrative support to front office operations and reservation records.
• Support accurate reservation management in a fast-paced hospitality environment.

Skills

Hospitality experience

Excellent communication

Customer-service orientation

Team player

Flexible schedule

Job description

Oaks Lake Crackenback Resort in NSW, Australia is seeking a Guest Service Agent dedicated to delivering warm, guest-focused hospitality. You will guide guests from check-in to local insights, ensuring a memorable stay with proactive service and a cheerful presence.

Successful candidates will have hospitality experience, strong communication, and a flexible schedule; weekend and holiday shifts are required. Join Minor Hotels’ global platform offering growth and exclusive staff benefits.