Guest Service Agent | Elevate Guest Experiences | Global Perks

Oaks Hotels, Resorts & Suites; Crackenback; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Lake Crackenback Resort in Crackenback, NSW, is seeking a full-time Guest Service Agent who thrives on delivering outstanding guest experiences. You’ll guide guests through check-in/out, share local insights, and ensure smooth stays with a warm, welcoming presence.

In this role you will handle reservations via phone and email, manage room inventory, and support front desk operations in a fast-paced hospitality environment. Weekend and holiday shifts required.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.

Responsibilities

• Responded to reservation and guest enquiries via phone and email, providing timely, professional, and customer-focused service while addressing booking-related questions and requests.
• Managed room inventory and availability, processed reservations and booking amendments, and maintained accurate reservation records to ensure optimal occupancy and efficient scheduling.
• Assisted guests with reservation enquiries and accommodation requirements, resolving booking issues promptly and ensuring a positive guest experience from initial enquiry through to arrival.
• Supported front office operations by providing administrative assistance and maintaining accurate reservation information to facilitate seamless guest arrivals and check-in processes.
• Provided administrative support to ensure accurate and efficient reservation management, including maintaining booking records, monitoring room availability, and supporting operational requirements within a fast-paced hospitality environment.

Skills

Customer service

Communication

Professional presentation

Guest focus

Teamwork

Flexible scheduling

Job description

Oaks Lake Crackenback Resort in Crackenback, NSW, is seeking a full-time Guest Service Agent who thrives on delivering outstanding guest experiences. You’ll guide guests through check-in/out, share local insights, and ensure smooth stays with a warm, welcoming presence.

In this role you will handle reservations via phone and email, manage room inventory, and support front desk operations in a fast-paced hospitality environment. Weekend and holiday shifts required.