Guest Experience Agent | Hospitality & Reservations

Oaks Hotels, Resorts & Suites; Thredbo; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and insurance

Wellness benefits

Job summary

Oaks Lake Crackenback Resort in New South Wales, Australia, is seeking a full-time Guest Service Agent who is passionate about delivering excellent customer service. You will guide guests from check-in to local recommendations, ensuring a welcoming stay and memorable experiences.

Responsibilities include answering reservations by phone and email, managing room availability, and supporting front office operations in a fast-paced hospitality environment.

Qualifications

• Background in hotel or customer-facing role.
• Ability to communicate clearly and effectively.
• Proactive and positive approach to guest needs.
• Polished and professional presentation.
• Willingness to work weekends and holidays.

Responsibilities

• Respond to reservations and guest enquiries via phone and email with professional, customer-focused service.
• Manage room inventory and reservations, ensuring accurate records and optimal occupancy.
• Assist guests with enquiries and accommodation needs, resolving issues promptly.
• Support front office operations with reservation management and check-in processes.
• Provide administrative support to ensure accurate reservation information and smooth operations.

Skills

Hospitality experience

Clear communication

Guest service

Polished presentation

Weekend availability

Shift flexibility

Job description

Oaks Lake Crackenback Resort in New South Wales, Australia, is seeking a full-time Guest Service Agent who is passionate about delivering excellent customer service. You will guide guests from check-in to local recommendations, ensuring a welcoming stay and memorable experiences.

Responsibilities include answering reservations by phone and email, managing room availability, and supporting front office operations in a fast-paced hospitality environment.