Night Guest Experience Agent

Minor Hotels; Pokolbin; On-site; AUD 50,000 - 77,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Experiences

Wellness program

Health insurance

Job summary

Oaks Cypress Lakes Resort in Pokolbin, NSW, is seeking a Full Time Night Guest Service Agent who thrives on hospitality and delivering warm, personal service to every guest. You will be the welcoming face that starts stays on a high note and guides guests from arrival to departure with style.

Responsibilities include managing smooth check-ins and check-outs, handling enquiries across in-person, phone and email channels, and offering personalised local recommendations to enhance guest

Qualifications

• Background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Clear and effective communication across mediums for precise, professional correspondence.
• Consistently delivers an exceptional standard of service with a proactive and positive approach to guest needs.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Hospitality experience

Strong communication

Guest-focused

Professional presentation

Job description

Oaks Cypress Lakes Resort in Pokolbin, NSW, is seeking a Full Time Night Guest Service Agent who thrives on hospitality and delivering warm, personal service to every guest. You will be the welcoming face that starts stays on a high note and guides guests from arrival to departure with style.

Responsibilities include managing smooth check-ins and check-outs, handling enquiries across in-person, phone and email channels, and offering personalised local recommendations to enhance guest