Guest Experience Specialist: Front Desk & Services

A.P.V.C. Limited ACN 093 228 141; Australia; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel stays

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist to handle daily Front Office, Housekeeping, Food & Beverage and Maintenance tasks, ensuring owners and guests are welcomed with a proactive and positive attitude.

You'll greet guests, check in/out, answer calls, manage inquiries, assist with reservations, and maintain guest rooms and common areas with a team-focused approach, including weekend and shift flexibility.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.
• Current driver's licence (preferable).

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests, check in and out, answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures.
• Possess a thorough knowledge of administration equipment such as Email, Word and Excel documentation, and Credit Card settlement machines.
• Housekeeping functions such as cleaning and maintaining guest accommodation.
• Food & Beverage functions such as preparing and serving Food & Beverages.
• Maintenance functions such as maintaining guest accommodation and common areas.

Skills

Front desk operations

Customer service

Communication

Interpersonal skills

Flexible roster

Tools

Email systems

Word processing (Word)

Excel basics

Credit card terminals

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist to handle daily Front Office, Housekeeping, Food & Beverage and Maintenance tasks, ensuring owners and guests are welcomed with a proactive and positive attitude.

You'll greet guests, check in/out, answer calls, manage inquiries, assist with reservations, and maintain guest rooms and common areas with a team-focused approach, including weekend and shift flexibility.