Guest Experience Host & Front Desk Concierge

Bupa Australia; Tweed Heads South; Vor Ort; AUD 52.000 - 65.000; Vollzeit

Zusammenfassung

Travel + Leisure Co. is seeking a Guest Experience Host to greet guests, manage front desk operations, and drive exceptional service from check-in to check-out.

The role requires strong communication, teamwork, and a proactive approach to guest needs in a dynamic resort environment. You will handle reservations, guest accounts, provide local recommendations, and collaborate with operations and sales teams to optimize guest experiences.

Qualifikationen

• Experience in hotel front desk operations is a valuable asset.
• Strong customer service mindset and interpersonal skills.
• Proficiency with written and verbal communication.
• Computer literacy including RMS/Salesforce familiarity.

Aufgaben

• Greet and assist guests with check-in/check-out and information provision.
• Manage reservations, guest accounts, and billing procedures.
• Coordinate with resort operations and sales teams to meet targets.
• Provide local area information and concierge-style recommendations.
• Maintain a neat and professional reception and lobby area.
• Adhere to OH&S policies and rightsizing tasks as needed.

Kenntnisse

Front Desk Ops

Customer Service

Communication

Team Collaboration

Multi-tasking

Shift Flexibility

Tools

Salesforce

RMS

PABX

Card Terminals

Excel

Jobbeschreibung

Travel + Leisure Co. is seeking a Guest Experience Host to greet guests, manage front desk operations, and drive exceptional service from check-in to check-out.

The role requires strong communication, teamwork, and a proactive approach to guest needs in a dynamic resort environment. You will handle reservations, guest accounts, provide local recommendations, and collaborate with operations and sales teams to optimize guest experiences.