Guest Experience Specialist: Front Desk & More

Travel-Leisure-Co; Port Macquarie; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Professional development funding

Discounted Hotel & Resort stays Glob

Global team experience

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist to deliver warm, efficient service across Front Office, Food & Beverage, Housekeeping, and Maintenance.

You’ll greet owners and guests, handle check-in and check-out, answer inquiries, assist with bookings, and help maintain a welcoming atmosphere throughout the stay. The ideal candidate has excellent communication, a genuine passion for customer service, neat presentation, and the flexibility to work weekends, evenings, and school

Qualifications

• Excellent communicator with strong interpersonal skills.
• Genuine passion for customer service and guest satisfaction.
• Neat, professional presentation and grooming standards.
• Ability to work a flexible roster including weekends and holidays.

Responsibilities

• Perform front desk duties: greet owners and guests, check-in/out, answer inquiries by phone and email.
• Assist with tour and travel bookings, reservations, and night audit procedures.
• Support housekeeping, food & beverage, and maintenance tasks as needed.
• Use basic administration tools for emails, word processing, and data entry.
• Ensure guest accommodation and common areas are well maintained.

Skills

Customer service

Communication

Interpersonal skills

Grooming

Flexibility

Roster management

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist to deliver warm, efficient service across Front Office, Food & Beverage, Housekeeping, and Maintenance.

You’ll greet owners and guests, handle check-in and check-out, answer inquiries, assist with bookings, and help maintain a welcoming atmosphere throughout the stay. The ideal candidate has excellent communication, a genuine passion for customer service, neat presentation, and the flexibility to work weekends, evenings, and school