Guest Experience Generalist - Front Desk & Hospitality

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Daylesford; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU andNZ

Job summary

Travel + Leisure Co. is hiring a Guest Service Generalist in Australia to perform daily Front Office, Housekeeping, Food & Beverage and Maintenance tasks.

You’ll greet owners and guests, check in/out, answer inquiries, manage luggage, cash handling and bookings, and help with night audits. The role requires a passion for customer service, strong communication, presentable appearance and the ability to work a flexible roster, including weekends and holidays.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.

Responsibilities

• Perform front desk duties, including greeting owners and guests.
• Check in and out for guests.
• Answer telephone and email inquiries.
• Portage of luggage.
• Cash handling and balancing procedures.
• Attend to tour & travel inquiries/bookings.
• Make reservations and conduct night audit procedures.
• Operate administration equipment (email, basic Word & Excel, credit card machines).
• Housekeeping tasks such as cleaning and maintenance of guest accommodation.
• Assist Food & Beverage functions, including preparation and service of items.
• Support Maintenance tasks for guest rooms and common areas.

Skills

Customer service

Communication

Interpersonal skills

Professional grooming

Tools

Word & Excel

Job description

Travel + Leisure Co. is hiring a Guest Service Generalist in Australia to perform daily Front Office, Housekeeping, Food & Beverage and Maintenance tasks.

You’ll greet owners and guests, check in/out, answer inquiries, manage luggage, cash handling and bookings, and help with night audits. The role requires a passion for customer service, strong communication, presentable appearance and the ability to work a flexible roster, including weekends and holidays.