Front Desk Guest Experience Specialist

Wyndham Hotels & Resorts; Gold Coast City; Presencial; AUD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development funding

Subsidised private health insurance

Discounted hotel stays across AU, Fiji

Great career development opportunities

Birthday leave

Descripción de la vacante

Travel + Leisure Co. is seeking a Guest Experience Host to lead the front desk operations, greet and register owners and guests, and share information on local attractions.

You will handle paperwork, operate phones and computer systems, and provide friendly, professional service in a fast-paced environment that values hospitality and guest memories.

This role offers development opportunities and a supportive team culture with opportunities to grow within the company.

Formación

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy; experience with a PMS system (Hirum, Fidelio, Opera) advantageous.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsabilidades

• Responsible for the day-to-day operation of the front desk.
• Greet and register owners and guests.
• Provide information on local area attractions.
• Complete all department-related paperwork.
• Use all communication equipment including telephones, facsimiles and computers.

Conocimientos

Hotel experience

Customer service

Communication

Interpersonal skills

Professional grooming

Computer literacy

PMS systems

Flexible schedule

Herramientas

PMS systems (Hirum, Fidelio, Opera)

Descripción del empleo

Travel + Leisure Co. is seeking a Guest Experience Host to lead the front desk operations, greet and register owners and guests, and share information on local attractions.

You will handle paperwork, operate phones and computer systems, and provide friendly, professional service in a fast-paced environment that values hospitality and guest memories.

This role offers development opportunities and a supportive team culture with opportunities to grow within the company.