Guest Experience Concierge - Front Desk & Tours

Travel + Leisure Co.; Queensland; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Exclusive global discounts

Access to Accor learning platform

Recognition and rewards programs

Vibrant, inclusive work environment

Job summary

Travel + Leisure Co. is hiring a Guest Experience Host to elevate guests' stays by delivering exceptional front desk service and seamless operations. You will greet members, provide information, assist with bookings, and support tour scheduling during their stay.

The role focuses on delivering personalized guest experiences, driving guest satisfaction, and contributing to team success in a dynamic hospitality environment.

Qualifications

• Excellent communication is required, both verbal and written.
• Strong customer service and problem-solving abilities are essential.
• Knowledge of sales techniques and ability to build rapport with resilience is valued.

Responsibilities

• Front Desk Operations: greet/register members and guests, provide local information, handle paperwork.
• Guest Assistance: welcome guests, provide room escorts, porter services, follow-up calls, and tourist info/bookings.
• Sales Appointment Generation: schedule onsite guests for updates or club presentations.
• Performance Targets: meet monthly tour budgets and other KPIs.
• Tour Generation: help ensure prospects meet tour qualification specs.

Skills

Communication

Customer Service

Sales Skills

PMS Experience

Computer Literacy

Positive Attitude

Tools

PMS Software

Job description

Travel + Leisure Co. is hiring a Guest Experience Host to elevate guests' stays by delivering exceptional front desk service and seamless operations. You will greet members, provide information, assist with bookings, and support tour scheduling during their stay.

The role focuses on delivering personalized guest experiences, driving guest satisfaction, and contributing to team success in a dynamic hospitality environment.