Guest Experience Host — Front Desk & Sales Concierge

Wyndham Hotels & Resorts; Gold Coast City; Vor Ort; AUD 45.000 - 60.000; Vollzeit

Zusammenfassung

Travel + Leisure Co. is seeking a Guest Experience Host to manage the front desk, greet guests, provide information on local attractions, and support onsite sales through tours and livestreams. You will coordinate with resort operations and sales teams to meet monthly targets and ensure a seamless guest experience.

The role emphasizes hospitality, teamwork, and professional conduct, with responsibilities spanning check-in/out, information provision, and upselling tours and services.

Qualifikationen

• High standard of personal grooming.
• Excellent communications skills (verbal & written).
• Demonstrates exceptional customer service.
• Knowledge of sales techniques.

Aufgaben

• Schedule onsite resident guests to owner updates or Club presentations during the stay.
• Meet monthly tour budgets and penetration targets.
• Assist in tour generation to ensure prospects meet tour qualification specs.
• Handle front desk duties: greeting, registration, information, and bookings.
• Maintain knowledge of resort facilities, memberships, and local attractions.

Kenntnisse

Customer service

Communication

Sales experience

Grooming standards

Tools

Salesforce

PMS Systems

Jobbeschreibung

Travel + Leisure Co. is seeking a Guest Experience Host to manage the front desk, greet guests, provide information on local attractions, and support onsite sales through tours and livestreams. You will coordinate with resort operations and sales teams to meet monthly targets and ensure a seamless guest experience.

The role emphasizes hospitality, teamwork, and professional conduct, with responsibilities spanning check-in/out, information provision, and upselling tours and services.