Guest Experience & Operations Generalist

Travel + Leisure Co.; Dinner Plain; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Subsidised private health cover

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist to support daily maintenance, front office and Food & Beverage functions, ensuring Owners and Guests receive efficient, friendly service and feel welcome during their stay.

You’ll assist maintenance, handle front desk duties (check-in/out, inquiries, luggage), serve Food & Beverage, and use basic admin tools. A current RSA and Food Safety certificate are preferred, with a flexible roster.

Qualifications

• Previous experience in a similar role desirable (maintenance and grounds/gardens).
• Understanding of basic Occupational Health & Safety principles and chemical handling.
• Experience in Food & Beverage, café, bar or hotel environment is desirable.
• Current Responsible Service of Alcohol Certificate and Food Safety Certificate.

Responsibilities

• The Guest Service Generalist completes daily Maintenance, Front Office & Food & Beverage functions and ensures owners/guests receive efficient, courteous service.
• Assist maintenance tasks: rooms/grounds, inventories, equipment care, reporting faults and assisting guests.
• Perform front desk duties: check-in/check-out, inquiries, luggage handling, bookings and night audit procedures.
• Operate basic admin equipment: email, Word & Excel, and credit card settlement machines.

Skills

Excellent communication

Interpersonal skills

Flexible roster

Enthusiastic attitude

Grooming standards

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist to support daily maintenance, front office and Food & Beverage functions, ensuring Owners and Guests receive efficient, friendly service and feel welcome during their stay.

You’ll assist maintenance, handle front desk duties (check-in/out, inquiries, luggage), serve Food & Beverage, and use basic admin tools. A current RSA and Food Safety certificate are preferred, with a flexible roster.