Guest Experience Specialist

Travel + Leisure Co.; Port Macquarie; Presencial; AUD 48.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development funding

Discounted Hotel & Resort staysgloball

Descripción de la vacante

Travel + Leisure Co. is seeking a Guest Service Generalist to support front desk, Food & Beverage, housekeeping and maintenance tasks with a welcoming, proactive attitude for Owners and Guests during their stay.

You will handle check-ins and check-outs, inquiries by phone and email, luggage portage, payments, and reservations, while maintaining immaculate presentation and professional grooming.

Formación

• Genuine customer service mindset and hospitality focus.
• Strong verbal and written communication skills.
• Professional appearance and grooming standards.
• Ability to work a flexible roster, including weekends and holidays.

Responsabilidades

• Greet owners and guests; check in/out; answer calls and emails.
• Handle luggage portage and cash handling; assist with bookings.
• Operate basic admin tools and credit card settlements.
• Perform housekeeping tasks for guest accommodation.
• Support Food & Beverage service and maintenance tasks as needed.

Conocimientos

Customer service

Clear communication

Positive attitude

Professional presentation

Flexible schedule

Herramientas

Basic Word/Excel

Descripción del empleo

Travel + Leisure Co. is seeking a Guest Service Generalist to support front desk, Food & Beverage, housekeeping and maintenance tasks with a welcoming, proactive attitude for Owners and Guests during their stay.

You will handle check-ins and check-outs, inquiries by phone and email, luggage portage, payments, and reservations, while maintaining immaculate presentation and professional grooming.