Guest Experience Specialist

Travel + Leisure Co.; Daylesford; Sur place; AUD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Professional development funding

Discounted hotel stays acrossAustralia

Résumé du poste

Travel + Leisure Co. is seeking a Guest Service Generalist to manage front desk, housekeeping, Food & Beverage and maintenance tasks. You will ensure Owners and Guests receive courteous, proactive service and feel welcome throughout their stay.

The role requires handling inquiries, check-in/out, luggage portage, and basic admin tasks while maintaining standards and a professional appearance. Flexibility to work weekends and holidays is essential.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.
• Current drivers licence (preferable).

Responsabilités

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages
• Maintenance functions such as maintaining guest accommodation and common areas

Connaissances

Customer service

Interpersonal skills

Communication

Outils

Email

Word

Excel

Description du poste

Travel + Leisure Co. is seeking a Guest Service Generalist to manage front desk, housekeeping, Food & Beverage and maintenance tasks. You will ensure Owners and Guests receive courteous, proactive service and feel welcome throughout their stay.

The role requires handling inquiries, check-in/out, luggage portage, and basic admin tasks while maintaining standards and a professional appearance. Flexibility to work weekends and holidays is essential.