Guest Experience Specialist | Front Desk

Song Properties; Brisbane; Presencial; AUD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Song Properties in Brisbane is seeking a Guest Service Agent to be the friendly first touchpoint for guests, delivering a welcoming, seamless experience throughout their stay. You will handle check-in/out, respond to inquiries, offer local information, promote rooms and hotel services, and coordinate requests with other departments to maintain high standards of service.

The role requires strong communication, time management, and a guest-focused approach, with flexible weekend/evening shifts and

Formación

• Experience in guest services or front desk is preferred.
• Excellent communication and time-management skills.
• Flexible to work a 7-day rotating roster, including weekends and holidays.

Responsabilidades

• Provide warm, efficient check-in and check-out experiences.
• Respond to enquiries and requests in a timely, professional manner.
• Assist guests with local information and upsell rooms or hotel services.
• Address guest concerns and coordinate with the Duty Manager.
• Answer and direct incoming calls and handle reservation enquiries.
• Maintain knowledge of room types, rates, packages and hotel facilities.
• Coordinate guest requests with the appropriate department and follow up.

Descripción del empleo

Song Properties in Brisbane is seeking a Guest Service Agent to be the friendly first touchpoint for guests, delivering a welcoming, seamless experience throughout their stay. You will handle check-in/out, respond to inquiries, offer local information, promote rooms and hotel services, and coordinate requests with other departments to maintain high standards of service.

The role requires strong communication, time management, and a guest-focused approach, with flexible weekend/evening shifts and