Guest Experience Front Desk Agent

Opera Apartments; City of Brisbane; On-site; AUD 50,000 - 64,000; Full time

Benefits offered by this job

Join an established onsite management팀

Career development opportunities

Supportive working environment

Job summary

Opera Apartments in Brisbane is seeking a friendly, organised Front Desk Receptionist to join the onsite team and deliver excellent guest service from arrival to departure.

You will work closely with housekeeping, maintenance and property management to ensure smooth day-to-day operations and a high standard of guest experience. Prior front desk or hospitality exposure is preferred, with a focus on bookings and customer service.

Qualifications

• Friendly, approachable and genuinely enjoys helping people.
• Confident and professional when dealing with guests.
• Well organised with excellent attention to detail.
• Reliable, punctual and able to work independently.
• Able to multitask and remain calm in a busy environment.
• Strong English communication skills and comfortable using computers, booking systems and email.

Responsibilities

• Welcome and greet guests in a warm, professional and friendly manner.
• Manage guest check-ins and check-outs, including providing keys/access information and explaining facilities.
• Prepare and review daily arrivals and departures.
• Respond to guest enquiries in person, by phone and via email.
• Assist guests with requests, questions and local information.
• Liaise with housekeeping to coordinate cleaning and readiness for arrivals.
• Liaise with maintenance regarding maintenance requests and urgent repairs.
• Monitor apartment availability and ensure rooms are ready for arrival.
• Assist with bookings, reservations, amendments and cancellations.
• Identify opportunities to maximise bookings, occupancy and revenue.
• Maintain accurate guest and booking records.
• Follow up outstanding payments and booking requirements.
• Handle guest concerns and complaints professionally.
• Assist with general reception, administration and office duties.
• Maintain a clean, organised and professional reception area.
• Follow building procedures and company policies.

Skills

Friendly

Organised

Customer service

English communication

Multitasking

Proactive

Tools

Booking systems

Property management systems

Job description

Opera Apartments in Brisbane is seeking a friendly, organised Front Desk Receptionist to join the onsite team and deliver excellent guest service from arrival to departure.

You will work closely with housekeeping, maintenance and property management to ensure smooth day-to-day operations and a high standard of guest experience. Prior front desk or hospitality exposure is preferred, with a focus on bookings and customer service.