Guest Experience Specialist – Front Desk & VIP Service

EVT - Entertainment | Ventures | Travel; Queensland; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Team member discounts

50% off stays at EVT hotels

$2 movie tickets

Career growth opportunities

Community involvement and volunteering

Job summary

A leading hospitality company in Queensland is seeking enthusiastic Guest Services Agents to create unforgettable guest experiences. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs while providing outstanding service. Ideal candidates have experience in front desk roles, excellent communication skills, and a passion for customer service. This role offers opportunities for growth within a dynamic team environment.

Qualifications

• Previous experience in reception, front desk, reservations, or customer service roles.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• High standard of personal grooming and professional presentation.
• Availability to work a variety of shifts, including weekends.

Responsibilities

• Greet and assist guests with check-in, check-out, and payments efficiently.
• Provide friendly and professional service at the front desk.
• Manage reservations, enquiries, and switchboard operations.
• Assist with special requests, VIP arrangements, and interdepartmental coordination.
• Take room service orders, restaurant bookings, and handle guest concerns.

Skills

Customer service

Front desk management

Problem-solving

Communication

Teamwork

Tools

Opera Cloud

Job description

A leading hospitality company in Queensland is seeking enthusiastic Guest Services Agents to create unforgettable guest experiences. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs while providing outstanding service. Ideal candidates have experience in front desk roles, excellent communication skills, and a passion for customer service. This role offers opportunities for growth within a dynamic team environment.