Guest Experience Specialist — Hospitality

Al Rayyan Hospitality; Brisbane; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

50% off hotel stays

Friends and family discounts

Global perks

Wellness support

Parental and birthday leave

Job summary

Minor Hotels in Brisbane is seeking a customer‑focused receptionist to welcome guests, handle check‑in/check‑out, and respond to inquiries with efficiency. You will communicate across channels to ensure a smooth arrival experience and coordinate reservations using our system.

This role requires a proactive approach, neat presentation, and the ability to work flexible shifts including weekends and public holidays while supporting guests throughout their stay.

Qualifications

• Experience in hotel, hospitality, or customer-facing roles.
• Clear and professional communication across channels (in person, phone, email).
• Consistently delivers high-quality service and anticipates guest needs.
• Willing to work weekends and flexible shifts to meet operational requirements.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Communicate with guests and colleagues via in-person, phone, and email.
• Process reservations and updates using the property management system.
• Act as primary contact for guests during their stay and offer recommendations.

Skills

Hospitality experience

Communication skills

Guest service orientation

Professional presentation

Job description

Minor Hotels in Brisbane is seeking a customer‑focused receptionist to welcome guests, handle check‑in/check‑out, and respond to inquiries with efficiency. You will communicate across channels to ensure a smooth arrival experience and coordinate reservations using our system.

This role requires a proactive approach, neat presentation, and the ability to work flexible shifts including weekends and public holidays while supporting guests throughout their stay.