Guest Experience Specialist — Front Desk & Service

Rydges Hotels & Resorts; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Dining & stays discount

Movie ticket discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

Rydges Hotels & Resorts – South Brisbane is seeking a friendly front desk professional to welcome guests, handle check-in/check-out, and coordinate with housekeeping. You’ll respond to guest requests, manage reservations, and provide local information to ensure memorable stays.

Ideal candidates bring strong customer service, familiarity with hotel systems, teamwork, and a detail‑oriented approach to transactions. This role emphasizes guest satisfaction and professional front desk operations.

Qualifications

• Strong customer service and communication skills.
• Familiarity with hotel systems and procedures.
• Ability to collaborate across departments.
• Detail-oriented and accurate in transactions.
• Adaptable and open to continuous learning.
• Knowledge of WH&S and operational policies.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out
• Respond promptly to guest needs and special requests
• Co-ordinate with housekeeping and maintenance for room readiness
• Manage reservations and daily guest transactions accurately
• Provide information about hotel services and local attractions
• Maintain a clean, safe, and professional front desk environment
• Participate in training and team meetings

Skills

Customer service

Communication

Hotel systems

Cross-department collaboration

Attention to detail

WH&S knowledge

Job description

Rydges Hotels & Resorts – South Brisbane is seeking a friendly front desk professional to welcome guests, handle check-in/check-out, and coordinate with housekeeping. You’ll respond to guest requests, manage reservations, and provide local information to ensure memorable stays.

Ideal candidates bring strong customer service, familiarity with hotel systems, teamwork, and a detail‑oriented approach to transactions. This role emphasizes guest satisfaction and professional front desk operations.