Guest Experience Front Desk Agent

The Star Entertainment Group; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform provided

Five weeks annual leave

Discounted parking

Restaurant discounts

Lifestyle discounts

Diversity & Inclusion focus

Career growth opportunities

Job summary

The Star Entertainment Group is seeking a Front Office Agent at The Star Sydney. You will be at the heart of our operations, ensuring smooth check-ins and check-outs, assisting with guest bookings, and processing payments with precision.

Join a team dedicated to delivering world-class service and memorable experiences in a premier entertainment venue. This role emphasizes guest satisfaction, professional presentation, and strong communication with guests and hotel teams.

Qualifications

• Experience delivering guest services in a hotel front office.
• Strong written and spoken communication skills.
• Ability to respond to guest requests promptly and professionally.

Responsibilities

• Provide exceptional guest service during check-in/check-out and throughout stay.
• Handle reservations via phone or email in a timely manner.
• Maintain confidentiality and follow company policies.
• Secure payments and issue room keys to ensure guest satisfaction.
• Manage credit and cash transactions and related charges.

Skills

Guest service experience

Communication skills

Bilingual (advantage)

Local area knowledge

Professional grooming

Tools

Opera PMS

Job description

The Star Entertainment Group is seeking a Front Office Agent at The Star Sydney. You will be at the heart of our operations, ensuring smooth check-ins and check-outs, assisting with guest bookings, and processing payments with precision.

Join a team dedicated to delivering world-class service and memorable experiences in a premier entertainment venue. This role emphasizes guest satisfaction, professional presentation, and strong communication with guests and hotel teams.