Guest Experience Front Desk Agent

The Star Ent Group; Australia; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Meal on site

Uniform provided

5 weeks annual leave

Discounted parking

Restaurant discounts

Lifestyle discounts

Diversity & Inclusion

Career development

Job summary

The Star Entertainment Group is seeking a Front Office Agent for our Sydney property. Reporting to the Front Office Manager, you will manage check-ins and check-outs, assist with guest bookings, and handle payments with accuracy, delivering world-class service to every guest.

You will build memorable connections with guests and hotel teams, respond promptly to inquiries, maintain confidentiality, and uphold company policies.

Qualifications

• Extensive guest service experience in Front Office/Guest Services.
• Excellent communication skills both written and verbal with sound knowledge of hotel check-in systems (Opera highly regarded).
• Ability to speak a second language (highly regarded but not essential).
• Sound knowledge of the local area and surrounds.
• Excellent grooming and presentation.

Responsibilities

• Provide exceptional customer service by responding to guest request promptly, efficiently and courteously during check in, check out and throughout their stay.
• Answer all correspondence and enquiries regarding reservation requests either via the phone or email in a timely manner
• Maintain a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and company policies
• Take personal responsibility and initiative for any tasks as required such as securing payments and issue room keys to assure guest satisfaction
• Maintain procedures in relation to credit and cash transactions and relevant charges to guest accounts.

Skills

Guest service

Communication skills

Second language

Local knowledge

Grooming

Job description

The Star Entertainment Group is seeking a Front Office Agent for our Sydney property. Reporting to the Front Office Manager, you will manage check-ins and check-outs, assist with guest bookings, and handle payments with accuracy, delivering world-class service to every guest.

You will build memorable connections with guests and hotel teams, respond promptly to inquiries, maintain confidentiality, and uphold company policies.