Guest Experience Leader, Food & Beverage

Novotel Hotels; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Novotel Hotels in Sydney, NSW is seeking a hands-on hospitality professional to deliver exceptional guest experiences and lead a hotel operations team. You will supervise a talented team, ensure top-tier food and beverage service, and uphold service standards, menu knowledge, and dietary requirements.

This role emphasizes guest satisfaction, team leadership, and operational excellence in a bustling hotel environment.

Qualifications

• Hands-on hospitality role with guest service focus.
• Experience supervising a hotel/restaurant team.

Responsibilities

• Lead and develop a team of hospitality professionals.
• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Serve food and beverages promptly and professionally while adhering to menu knowledge, service standards, and dietary requirements.
• Provide guests and patrons an experience and environment that exceeds expectations.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
• Implement and establish on-the-job training programs for colleagues.
• Build strong, interdepartmental relationships in the Hotel.

Job description

Novotel Hotels in Sydney, NSW is seeking a hands-on hospitality professional to deliver exceptional guest experiences and lead a hotel operations team. You will supervise a talented team, ensure top-tier food and beverage service, and uphold service standards, menu knowledge, and dietary requirements.

This role emphasizes guest satisfaction, team leadership, and operational excellence in a bustling hotel environment.