Front Office Pro: Guest Experience & Upgrades

Accor; Sydney; On-site; AUD 50,000 - 62,000; Full time

Job summary

Accor in Sydney is seeking a Front Office All Rounder to assist guests from inquiry to check-out, handling reservations, rates, and guest requests with a warm hospitality touch.

You will be the go-to for room availability, upgrades, payment handling, and ensuring a memorable stay, with a flexible rotating schedule including mornings, evenings, overnights, weekends and public holidays.

Qualifications

• Customer service-driven with excellent communication.
• Hospitality experience in a similar role preferred.
• Familiar with reservation systems, Opera Cloud preferred.
• Calm under pressure with strong problem-solving.
• Flexible with rotating shifts including holidays.

Responsibilities

• Manage reservations via phone, email, and online platforms, providing accurate information on room availability, rates, and offers.
• Be the first point of contact for guests, addressing inquiries and assisting with modifications/cancellations.
• Allocate rooms based on preferences and availability to ensure a comfortable stay.
• Handle payments securely and verify billing details for accuracy.
• Suggest room upgrades and special amenities to elevate stays.
• Maintain reservation records to monitor availability and facilitate smooth check-ins/outs.
• Resolve guest complaints and transform challenges into opportunities.

Skills

Customer service

Hospitality experience

Communication skills

Problem solving

Team player

Flexible schedule

Opera Cloud

Tools

Opera Cloud

Job description

Accor in Sydney is seeking a Front Office All Rounder to assist guests from inquiry to check-out, handling reservations, rates, and guest requests with a warm hospitality touch.

You will be the go-to for room availability, upgrades, payment handling, and ensuring a memorable stay, with a flexible rotating schedule including mornings, evenings, overnights, weekends and public holidays.