Guest Experience Specialist

Evt; Adelaide; On-site; AUD 45,000 - 59,000; Full time

Job summary

Evt in Australia seeks a friendly Guest Service Agent to anticipate guest needs, fulfill room requests, and uphold the hotel's high service standards. You will greet guests warmly on entry and departure, assist with check-in and check-out, and manage daily guest transactions with accuracy.

You will collaborate with Housekeeping, Reservations and Maintenance to prepare rooms, relay guest requests to the right teams, and communicate local area information and hotel offerings to guests.

Responsibilities

• Anticipate and attend to the guest’s needs and desires immediately.
• Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
• Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
• Process daily guest transactions and accounts accurately and efficiently.
• Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
• Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
• Promptly action all guest messages and facsimiles.
• Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
• Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
• Have a full working knowledge of all current room rates and packages available at the Hotel.
• Book, update, amend and file all reservations accurately and in a timely manner.
• Participate in all rostered theoretical and on-the-job training sessions.
• Comply with all of the hotel’s operational policies & procedures.
• Maintain a clean & safe working environment.
• Have a full knowledge of, and practice all of the hotel’s established workplace health and safety guidelines (WH&S).
• Adhere to all established cashiering policies and procedures.
• Ensure the protection and maintenance of all operating equipment.
• Complete all assigned opening and closing duties.
• Give assistance to the telephonists and back office personnel when required.
• Attend all scheduled meetings.

Job description

Evt in Australia seeks a friendly Guest Service Agent to anticipate guest needs, fulfill room requests, and uphold the hotel's high service standards. You will greet guests warmly on entry and departure, assist with check-in and check-out, and manage daily guest transactions with accuracy.

You will collaborate with Housekeeping, Reservations and Maintenance to prepare rooms, relay guest requests to the right teams, and communicate local area information and hotel offerings to guests.