Guest Experience Specialist

Wyndham; Dinner Plain; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted Hotel & Resort staysglob_

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist in regional Australia to support Front Office, F&B, Housekeeping and Maintenance. You will ensure guests receive efficient and courteous service, making them feel welcome throughout their stay with a proactive attitude.

Responsibilities include greeting owners and guests, check-in/check-out, inquiries, luggage handling, and night audit procedures, along with supporting administrative tasks and guest services across departments.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.

Responsibilities

• Greet owners and guests, handle check-in/check-out, and answer inquiries; manage luggage and night audit procedures.
• Operate administration equipment, including email, Word/Excel docs, and credit card settlements.
• Perform housekeeping tasks to clean and maintain guest accommodations.
• Prepare and serve food & beverages as part of F&B duties.
• Maintain guest accommodations and common areas through maintenance tasks.

Skills

Customer service mindset

Excellent communication

Interpersonal skills

Professional grooming

Flexible roster

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist in regional Australia to support Front Office, F&B, Housekeeping and Maintenance. You will ensure guests receive efficient and courteous service, making them feel welcome throughout their stay with a proactive attitude.

Responsibilities include greeting owners and guests, check-in/check-out, inquiries, luggage handling, and night audit procedures, along with supporting administrative tasks and guest services across departments.