Guest Experience Specialist (Front Desk & Services)

Travel + Leisure Co.; Dinner Plain; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Discounted hotel stays globally

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist in Dinner Plain, Australia, to ensure courteous service across Front Office, Food & Beverage, Housekeeping and Maintenance functions. You will welcome Owners and Guests and handle inquiries with a proactive, positive attitude.

Responsibilities include greeting guests, assisting with check-in/out, cash handling and reservations, plus basic admin like email and Excel tasks. A flexible roster, including weekends and evenings, is required.

Qualifications

• Experience in guest facing roles preferred.
• Strong communication and interpersonal skills.
• Able to handle cash and reservations.
• Flexible roster including weekends and evenings.

Responsibilities

• Greet owners and guests, check in/out, handle inquiries by phone/email.
• Operate administration equipment and basic spreadsheet tasks.
• Perform housekeeping tasks for guest accommodations.
• Assist with Food & Beverage and maintenance functions.

Skills

Customer service

Communication

Teamwork

Flexibility

Tools

Email

Word

Excel

POS terminal

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist in Dinner Plain, Australia, to ensure courteous service across Front Office, Food & Beverage, Housekeeping and Maintenance functions. You will welcome Owners and Guests and handle inquiries with a proactive, positive attitude.

Responsibilities include greeting guests, assisting with check-in/out, cash handling and reservations, plus basic admin like email and Excel tasks. A flexible roster, including weekends and evenings, is required.