Guest Experience Agent — Front Desk & Local Insider

Oaks Hotels, Resorts & Suites; Geelong; On-site; AUD 36,781 - 55,172; Full time

Benefits offered by this job

Career Growth Programs

50% off stays at Minor Hotels

International accommodation discounts

Retail Cashback rewards

Discounted entertainment activities

Exclusive health insurance offers

Generous parental and birthday leave

Wellness support programs

Job summary

A leading hospitality provider in Victoria, Australia, is seeking a full-time Guest Service Agent passionate about delivering excellent customer service. You will ensure guests feel welcomed from check-in to check-out, providing insights on local attractions. The ideal candidate has experience in hospitality and will work flexible shifts including weekends. The role offers comprehensive growth opportunities and exclusive employee perks, including significant accommodation discounts.

Qualifications

• Experience in hospitality or customer-facing environments.
• Ability to convey information clearly across various mediums.
• Standard of service to exceed guest expectations.
• Passionate about enhancing guest experiences.
• Commitment to a dynamic work schedule including weekends and holidays.

Responsibilities

• Welcome guests and ensure smooth check-in process.
• Maintain communication with guests and colleagues.
• Process reservations and special requests accurately.
• Act as contact point for guests throughout their stay.

Skills

High-quality customer service

Effective communication

Proactive approach

Professional presentation

Problem resolution

Job description

A leading hospitality provider in Victoria, Australia, is seeking a full-time Guest Service Agent passionate about delivering excellent customer service. You will ensure guests feel welcomed from check-in to check-out, providing insights on local attractions. The ideal candidate has experience in hospitality and will work flexible shifts including weekends. The role offers comprehensive growth opportunities and exclusive employee perks, including significant accommodation discounts.