Guest Experience Agent – Fast-Paced Growth

Rydges Hotels & Resorts; South Canberra; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

50% off dining and stays across EVT/Ry

$2 movie tickets

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Community & volunteering opportunities

Job summary

Rydges Hotels & Resorts in Australia invites a Guest Services Agent to join our friendly front desk team. You’ll welcome guests, assist with check-in and check-out, manage guest accounts, and coordinate with housekeeping and reservations to ensure every stay meets guest expectations.

The role requires warm, professional service, clear communication, and the ability to handle multiple requests. With EVT’s expansive hotel and entertainment network, you’ll enjoy day-one perks, career growth, and a

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• Ability to manage multiple requests at once and maintain high service levels.
• Familiarity with reservation systems and booking procedures.

Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

Skills

Guest service

Front office operations

Communication

Check-in/out

Reservations liaison

Tools

Reservation systems

Job description

Rydges Hotels & Resorts in Australia invites a Guest Services Agent to join our friendly front desk team. You’ll welcome guests, assist with check-in and check-out, manage guest accounts, and coordinate with housekeeping and reservations to ensure every stay meets guest expectations.

The role requires warm, professional service, clear communication, and the ability to handle multiple requests. With EVT’s expansive hotel and entertainment network, you’ll enjoy day-one perks, career growth, and a