Guest Experience Specialist

EVT Limited; Adelaide; Hybrid; AUD 42,000 - 52,000; Full time

Job summary

EVT Limited in Adelaide, SA is seeking a Guest Service Agent to anticipate and meet the needs of hotel guests, ensure room requirements are fulfilled, and maintain high service standards in line with hotel policies.

The role involves assisting guests with check-in and check-out, processing daily transactions, coordinating with Housekeeping, Reservations, and Maintenance, and handling guest requests and communications promptly to ensure guest satisfaction.

Responsibilities

• Anticipate and attend to the guest's needs and desires immediately.
• Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.

Job description

EVT Limited in Adelaide, SA is seeking a Guest Service Agent to anticipate and meet the needs of hotel guests, ensure room requirements are fulfilled, and maintain high service standards in line with hotel policies.

The role involves assisting guests with check-in and check-out, processing daily transactions, coordinating with Housekeeping, Reservations, and Maintenance, and handling guest requests and communications promptly to ensure guest satisfaction.