Guest Experience Agent – Hotel Front Desk

EVT - Entertainment | Ventures | Travel; Queensland; On-site; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Incredible team member discounts from your first day on-the-job

50% off stays at EVT hotels

Discounts on movie tickets and entertainment experiences

Seasonal savings at partner venues

Rapid career growth opportunities through the EVT network

Local community involvement and charitable giving

Job summary

A leading hospitality provider in Australia seeks a Guest Service Agent to deliver exceptional service by attending to guest needs and ensuring smooth check-in/check-out processes. This part-time role at a renowned hotel includes responsibilities like coordinating with other departments, providing hotel service information, and maintaining professional standards. The position offers plenty of growth opportunities and attractive perks from day one.

Qualifications

• Customer service experience in a hospitality setting is preferred.
• Proven communication skills are essential.
• Must demonstrate adaptability in a fast-paced environment.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out
• Respond promptly to guest needs and special requests
• Coordinate with housekeeping and maintenance for room readiness
• Manage reservations and daily guest transactions accurately
• Provide information about hotel services and local attractions
• Maintain a clean, safe, and professional front desk environment

Skills

Strong customer service and communication skills

Familiarity with hotel systems and procedures

Ability to collaborate across departments

Detail-oriented and accurate in transactions

Adaptable and open to continuous learning

Knowledge of WH&S and operational policies

Job description

A leading hospitality provider in Australia seeks a Guest Service Agent to deliver exceptional service by attending to guest needs and ensuring smooth check-in/check-out processes. This part-time role at a renowned hotel includes responsibilities like coordinating with other departments, providing hotel service information, and maintaining professional standards. The position offers plenty of growth opportunities and attractive perks from day one.