Night Guest Experience Agent

Queens Wharf Residences; Queensland; On-site; AUD 18,000 - 26,000; Part time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and insurance

Generous leave

Wellness support

Job summary

Minor Hotels in Australia is seeking a part-time Night Guest Service Agent who is passionate about hospitality and delivering warm, professional service. You will welcome guests, manage check-ins/outs, and provide local recommendations with a personal touch.

You'll work 16 hours per week with shifts from 8.15pm to 6.45am, subject to change, and you will handle reservations across channels using our property management system while maintaining high guest satisfaction.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Customer service

Communication

Problem resolution

Professional presentation

Job description

Minor Hotels in Australia is seeking a part-time Night Guest Service Agent who is passionate about hospitality and delivering warm, professional service. You will welcome guests, manage check-ins/outs, and provide local recommendations with a personal touch.

You'll work 16 hours per week with shifts from 8.15pm to 6.45am, subject to change, and you will handle reservations across channels using our property management system while maintaining high guest satisfaction.